Frequently Asked Questions
Answers to all your questions at 98hi
From opening an account to bonuses, payments, and security — find detailed answers in English to the most common questions about 98hi here.
98hi is a trusted online casino and cricket betting platform for players in Bangladesh. Whether you are a new player or experienced — you may have questions about account registration, depositing money via bKash or Nagad, claiming a welcome bonus, playing live casino games, or the withdrawal process. Answers to more than 20 questions, organized into five categories, are provided below. If you still cannot find a solution, contact our 24/7 Bengali live chat support.
Account & Registration
Account & Registration
Questions and answers about opening an account, logging in, and identity verification at 98hi.
To open an account at 98hi you need an active mobile number and a password. The registration process is simple and quick — it can be completed in just a few minutes. Registering with accurate information ensures no issues with withdrawals later. Only one account can be opened per mobile number.
To log in at 98hi, go to the "98hi Login" page from the top menu. Enter your registered mobile number and password to sign in. If you forget your password, use the "Forgot Password" option to reset it via mobile OTP. For security, remember to end your session on public devices after logging in.
No, each player may hold only one account. If multiple accounts are found under the same person's name, 98hi reserves the right to close them and cancel any bonuses. This rule is strictly followed in the interest of fair play.
Before processing a withdrawal, 98hi may verify your identity. Typically a copy of your national ID card or passport is requested. The sooner you complete verification, the smoother your withdrawal process will be. Contact our 24/7 live chat for assistance with verification.
First confirm that your mobile number and password are correct. If you have forgotten your password, use the reset option. If the problem continues, contact 98hi's live chat support — our Bengali support team is ready to assist you 24 hours a day.
Deposits & Withdrawals
Deposits & Withdrawals
Rules for depositing and withdrawing money via bKash, Nagad, Rocket, and bank transfer.
When you deposit at 98hi via bKash, the amount is generally credited to your account within a few minutes. Once the transaction is complete, the specified amount is added to your balance. If there is a delay, contact live chat with a screenshot of the payment. The minimum deposit amount is ৳100.
Yes, Nagad is one of the supported payment methods at 98hi. Depositing via Nagad is just as straightforward as with bKash. Use the correct account number and reference number when making a deposit. Deposits can start from a minimum of ৳100 and are generally credited to your balance within a few minutes.
The minimum withdrawal amount at 98hi is ৳500. Withdrawal requests are generally processed within 30 minutes to 3 hours. Fast payment is ensured across all methods — bKash, Nagad, Rocket and bank transfer. Having your account verification completed before requesting a withdrawal makes the process even smoother.
98hi generally does not charge any additional fees on deposits or withdrawals. However, your mobile banking service provider (bKash, Nagad, Rocket) may apply their own transaction charges according to their respective policies. Bank transfer charges may also vary depending on the bank.
Yes, both deposits and withdrawals at 98hi can be made using Rocket (Dutch-Bangla Bank Mobile Banking). When transacting via Rocket, make sure to confirm the correct mobile number and PIN. Our support team is available around the clock to assist with any issues.
Games & Rules
Games & Rules
Questions and answers about cricket betting, slots, live casino, and playing on mobile.
To bet on BPL matches at 98hi, first log in to your account and keep a balance deposited. Go to the Cricket section and select an ongoing or upcoming BPL match. You can place bets on various markets including match winner, top batsman and total runs. Live betting is also available so you can place bets while the match is in progress. Fair odds and fast payment are among the key features of 98hi.
RTP (Return to Player) is a theoretical figure representing what percentage of total bets placed on a game is returned to players over the long term. A higher RTP means a greater chance of players receiving more back over time. 98hi only offers games from reputable software providers such as PG Soft, JILI, Pragmatic Play and Spribe, which are tested by independent auditing bodies and verified for fair play.
Yes, 98hi is a mobile-friendly platform. All games including slots, live casino and cricket betting can be enjoyed on both Android and iOS devices through the browser. There is no need to download a separate app — the full experience is available directly from a mobile browser.
The live casino section at 98hi offers various games run by real dealers — such as live blackjack, live roulette, live baccarat, Teen Patti and much more. Tables from leading live casino providers such as Evolution Gaming and Ezugi are available. The live video streaming delivers the feel of a real casino.
Aviator by Spribe is a popular crash game where a plane takes off and a multiplier keeps increasing. You must cash out your bet before the plane crashes. The longer you wait to cash out, the higher the reward — but the risk is also greater. Check the crash bonus section for fast-paced and exciting gameplay.
Bonuses & Promotions
Bonuses & Promotions
Questions and answers about the welcome bonus, wagering conditions, and VIP benefits.
98hi offers a 200% welcome bonus on the first deposit for new players — up to a maximum of ৳20,000. This means if you deposit ৳10,000 you can play with a total of ৳30,000. To receive the bonus, open a new account, make your first deposit and apply the relevant promo code if one is available.
The wagering requirement is the number of times the bonus amount must be bet in total before it can be withdrawn. The wagering requirement for the 98hi welcome bonus is 15x. This means if you receive a ৳1,000 bonus you must place a total of ৳15,000 in bets before withdrawing. This condition must be met within the specified time period.
The 98hi VIP program has three tiers: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8% weekly cashback; Gold — up to 1.2% weekly cashback. Tiers advance through regular play and higher tiers offer greater benefits.
Bonuses can generally be used on most slots and table games. However, some specific games may not be eligible for bonuses or may have a different wagering contribution rate. For the full bonus terms and conditions, visit the 98hi terms and conditions page or ask via live chat.
Yes, 98hi offers special promotional deals during Eid ul-Fitr, Eid ul-Adha, and other festivals. Special betting bonuses and cashback offers may also be available during IPL, T20 World Cup, or BPL seasons. Check the site regularly or contact the support team to stay updated on the latest offers.
Security & Responsible Gaming
Security & Responsible Gaming
Questions and answers about data protection, age verification, and healthy gaming habits.
98hi uses SSL encryption technology to protect your personal information and financial transactions. Your information is not shared with third parties. You can read our privacy policy for more details. If you notice any suspicious activity, report it to support immediately.
No. 98hi is for people aged 21 and above only. Registration and participation by minors is strictly prohibited. Parents are requested to keep their devices and accounts out of reach of children. We follow a strict policy on age verification.
Yes, 98hi places the highest importance on responsible gaming. If you feel it is becoming difficult to keep your play under control, you can request a temporary or permanent account closure via live chat or email. Visit our responsible gaming page for more details.
To deal with gaming addiction, seek support from your family and trusted people. In Bangladesh, you can contact the National Mental Health Helpline for mental health services. 98hi always supports responsible gaming — never play beyond the limits of entertainment. More resources are available on our responsible gaming page.
98hi's support team is available in Bengali 24 hours a day, 7 days a week. For the fastest response, use the live chat on the website. To contact us by email, write to [email protected]. Phone or WhatsApp support is not currently available.
Still have questions? Talk to support
Our Bengali support team is with you 24/7 — contact us via live chat for quick and easy answers to any question.
Live Chat
Use the live chat on the website for the fastest assistance. Get instant answers in Bengali.
Email Support
For detailed issues, write to [email protected]. We will reply as quickly as possible.
Terms & Conditions
For detailed rules on bonuses, payments, and accounts, read the Terms & Conditions.