98hi Privacy Policy — Your Information Is Our Responsibility
This policy explains in detail how your personal information is collected, stored, and kept secure on the 98hi platform.
This Privacy Policy ("Policy") applies to the 98hi platform (98hi.cam) and all its related services. By using our website or registering an account, you agree to the terms described in this Policy. Please read this Policy carefully. If you have any questions, contact us at [email protected].
1. What Information We Collect
Personally Identifiable Information
When you create an account on 98hi, make a deposit or withdrawal, or contact our support team, we may collect the following information:
- Full name and date of birth
- Email address
- National ID / passport number (for identity verification)
- Residential address
- Payment method details (bKash / Nagad / Rocket number, bank account details)
Technical and Usage Information
To improve your experience on our platform and ensure security, we automatically collect certain technical information:
- IP address and device type
- Browser type and operating system
- Login time, session duration, and activity logs
- Data from cookies and similar tracking technologies
- Game history and transaction records
2. Purpose of Using Information
98hi uses your personal information only for lawful and specific purposes. We process your information for the following reasons:
Handling registration, login, identity verification, and account security.
Completing deposits, withdrawals, and financial transactions securely.
Providing assistance via 24/7 live chat and email.
Detecting suspicious activity, money laundering, and account misuse.
Enhancing platform performance, gaming experience, and user satisfaction.
Identifying signs of addiction and applying appropriate support and limits.
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us improve our services.
Essential Cookies
Essential for maintaining login sessions, security verification, and core platform functionality.
Analytical Cookies
Used to analyse user behaviour and improve platform performance.
Functional Cookies
Used to remember your preferences and language settings, personalising your experience.
Marketing Cookies
Used to display relevant promotional content and bonus offers.
You can control or disable cookies from your browser settings. However, disabling certain essential cookies may affect platform functionality.
4. Sharing Information with Third Parties
98hi never sells your personal information. However, in the following limited circumstances we may share information with specific third parties:
- Payment Providers: Only the information necessary to complete transactions with bKash, Nagad, Rocket, and banking partners.
- Identity Verification Services: Verified third parties used to complete the KYC (Know Your Customer) process.
- Game Providers: Licensed providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe, for storing and auditing game data.
- Legal Authorities: Relevant authorities in the case of valid legal directives, court orders, or investigations.
- Technology Services: Cloud storage, server hosting, and cybersecurity providers who comply with our privacy standards.
Before sharing information with any third party, we ensure they follow appropriate data protection measures and are bound by confidentiality agreements.
5. Data Security Measures
SSL Encryption
All our pages and transactions are protected by 256-bit SSL/TLS encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems prevent unauthorised access.
Two-Factor Verification
Add an extra layer of security to your account with two-factor authentication (2FA).
Secure Storage
All data is stored in encrypted databases and backed up regularly.
Continuous Monitoring
Round-the-clock system monitoring allows any unusual activity to be detected quickly.
Access Control
Only authorised staff can access specific data, and every access is logged.
6. Data Retention Period
98hi retains your personal information only for as long as necessary to fulfil the purposes set out in this Policy. Specific retention periods are given below:
| Data Type | Retention Period |
|---|---|
| Account information and identity documents | 5 years after account closure |
| Financial transaction records | 7 years from the date of transaction |
| Gaming history | 3 years after account closure |
| Communication and support logs | 2 years from the date of creation |
| Technical logs and cookie data | Up to 13 months |
This period may be extended in cases of legal obligations or dispute resolution. Once the period ends, data is securely deleted.
7. Your Rights
You have the following rights regarding your personal information. To exercise these rights, contact us at [email protected]:
You can request to know what information we hold about you.
You can request correction of any inaccurate or incomplete information about you.
In certain circumstances, you can request that your information be deleted.
You can request that your information not be used for specific purposes.
You can request a copy of your information in a structured format.
You can object to marketing communications and certain types of processing.
We will endeavour to respond to your request within 30 working days of receipt. In some cases, legal obligations may prevent certain information from being deleted.
8. Protection of Minors' Information
Important: The 98hi platform is for users aged 21 and above only. We do not knowingly collect any information from anyone under the age of 21.
If we become aware that a minor is using our platform, we will immediately close that account and delete all associated information. If you believe a minor is using our platform, please notify us at [email protected].
We advise parents to remain vigilant and monitor their children's online activity. Read our detailed guide on responsible gaming.
9. Policy Changes and Updates
98hi reserves the right to amend this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify you in the following ways:
- A prominent notice will be displayed on the website.
- A notification will be sent to your registered email address.
- The "Last Updated" date at the top of this page will be changed.
If you continue to use the platform after the changes, it will be assumed that you have agreed to the new Policy. If you object to the changes, please stop using your account and contact us.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our privacy team is ready to answer all your enquiries.
24/7 live chat support available in Bengali.
Email requests are responded to within 30 working days (usually sooner).
Useful Pages
This policy has been formulated in accordance with the applicable data protection regulations of Bangladesh.